Terms and Conditions

These terms and conditions explain the main rules that apply when you access or use High 5 Casino’s website, create or use a player account, play games, participate in promotions, and use related services and support channels.

By visiting the site, registering an account, or using any part of the services, you agree to follow these site terms and any additional rules that apply to specific features (such as promotion-specific bonus terms). This page is meant to set clear expectations in a readable way - including player responsibilities, what High 5 Casino provides, and what may happen if the rules are not followed.

Who can use High 5 Casino

High 5 Casino is intended for adults only.

To use the platform, you must:

• Be at least 21 years old (or the legal gambling age in your jurisdiction, if higher).
• Be located in a jurisdiction where your access to and use of online casino-style games is lawful.
• Not be restricted by local laws, regulations, or the operator’s access controls.

It is your responsibility to make sure you are allowed to use the services where you are located. High 5 Casino may restrict or block access in certain states, countries, or regions and may change availability over time.

Registering an account - keeping it accurate and in your name

To use most features, you’ll need to create a player account. When you register, you agree that:

• The information you provide is true, complete, and kept up to date (name, address, date of birth, email, and other requested details).
• Your account is registered in your own legal name and for your personal use.
• You will not create more accounts than permitted by High 5 Casino (generally, one account per person). Multiple accounts may lead to account restrictions, closure, and the loss of promotional eligibility.

If your details change, you should update them promptly in your account profile or through support.

Verification and identity checks (KYC)

To protect players and maintain a safe platform, High 5 Casino may request verification information at any time, including before processing withdrawals or when account activity requires review.

Verification requests may include documents or details used to confirm:

• Your identity and age
• Your address or location
• Ownership of a payment method or account funding source
• Account security information (such as confirming you control the email or phone linked to the account)

If verification is incomplete or cannot be confirmed, access to certain features (including withdrawals or promotions) may be limited until the review is finished.

Player account security - your login, your responsibility

You are responsible for keeping your login credentials confidential and for all activity that occurs through your account, whether authorized by you or not.

Your account is personal and may not be:

• Shared with anyone else
• Transferred, sold, or gifted
• Used to place gameplay or transactions on behalf of another person

If you think your account has been accessed without permission, contact support as soon as possible.

Deposits, withdrawals, and account balances

High 5 Casino supports different payment options, which may include Apple Pay, Bank Transfer, Discover, MasterCard, Skrill, Trustly, and Visa (availability can vary by location and other factors). Supported currency may be limited, such as USD, depending on how services are offered in your area.

When using deposits and withdrawals, you agree that:

• Processing times, fees, and limits may vary by payment method and may change.
• Withdrawal requests may be reviewed before approval, including checks for verification, security, responsible play safeguards, and promotion compliance where applicable.
• The operator may perform reasonable checks to prevent fraud, chargeback abuse, or unauthorized transactions.

If you notice a balance issue or transaction you don’t recognize, report it promptly so it can be reviewed.

Bonuses, promotions, and prize redemptions - read the offer rules each time

Promotions can come with additional rules that apply alongside these conditions of use. Offers may also be limited by location, account status, eligibility checks, or time windows.

Typical promotion rules may include:

• Eligibility requirements (such as new-player status or one per household)
• Wagering requirements before Sweeps Coins can be redeemed
• Time limits to use promotional credits
• Game restrictions or different contribution rates by game type
• Limits on converting or redeeming promotional value

High 5 Casino may offer Game Coins for entertainment play and Sweeps Coins that may become eligible for redemption after meeting the applicable requirements. Unless an offer says otherwise, promotional credits are generally applied automatically when you qualify.

Examples of promotion conditions you may see on the platform include:

• Welcome no-deposit offers that grant Game Coins, Sweeps Coins, and Diamonds, with a 1x playthrough on Sweeps Coins and location-based exclusions.
• First purchase offers that grant additional coins and may include a higher playthrough (for example, 5x on Sweeps Coins).
• Daily login offers that credit a small amount of Sweeps Coins with a 1x playthrough, subject to eligibility and location limits.

Additional promotion notes that may apply:

• Slots commonly contribute 100 percent toward Sweeps Coin playthrough, while table games and other non-slot titles may contribute at reduced rates (not exceeding 20 percent).
• Sweeps Coins may expire after 60 days of inactivity.
• Redemption minimums and maximums may apply (for example, minimum thresholds for gift cards or cash prizes, and maximum redemption limits depending on the method).

Because offers can change, always review the specific promotion terms shown in the lobby or offer page at the time you receive it.

Games and feature access - what you can expect

High 5 Casino works with multiple software providers and continually updates the game library. Game availability may depend on your location, device, browser, operating system, and account status.

High 5 Casino may add, remove, suspend, or limit games, promotions, features, or tournaments at any time for operational, legal, or technical reasons. Access may also be interrupted due to maintenance, software updates, or unexpected issues. The platform aims to provide reliable service, but uninterrupted access cannot be promised.

Fair play rules - keeping the platform safe for everyone

Using the services means agreeing to play fairly and use the site for lawful purposes only. Prohibited behavior includes, but is not limited to:

• Providing false or misleading registration or verification information
• Fraud, attempted fraud, or using stolen payment details
• Collusion or coordinating play in a way that undermines fair gameplay
• Chargeback abuse or disputing valid transactions in bad faith
• Bonus abuse, including exploiting promotions, creating multiple accounts, or manipulating eligibility rules
• Using bots, scripts, automation tools, or any unauthorized software to interact with the platform
• Attempting to interfere with games, systems, networks, or security features
• Letting someone else access or use your account

If activity looks inconsistent with fair use, High 5 Casino may review the account to protect players and the platform.

When High 5 Casino may limit access, pause activity, or close an account

High 5 Casino may take reasonable action when it believes there is a valid operational, legal, or security reason to do so. This may include:

• Refusing service or restricting access in certain regions
• Pausing withdrawals or transactions while verification or security reviews are completed
• Removing promotional eligibility or withholding a promotion where the rules were not met
• Limiting certain gameplay or features for risk management or compliance reasons
• Suspending or closing an account in cases of serious or repeated misuse

Where appropriate, High 5 Casino aims to apply these measures in a balanced way, based on the information available at the time.

Errors, malfunctions, and interrupted sessions - how issues are handled

From time to time, mistakes can occur - such as display errors, incorrect balances, bonus crediting issues, pricing mistakes, or game malfunctions. Sessions may also be interrupted due to connectivity issues, device problems, or service outages.

When an obvious error or technical issue impacts gameplay, balances, or promotional application, High 5 Casino may correct the error and make reasonable adjustments to address the effects, including reversing incorrect transactions or crediting outcomes that were clearly caused by a malfunction. If you believe a result was affected by a technical issue, contact support with as much detail as possible (game name, time, and what happened).

Responsible gaming and player protection

Gambling should be treated as entertainment, not a way to make money. If play stops feeling fun or becomes stressful, it’s important to take a break and seek support.

High 5 Casino may offer responsible gaming tools such as limits or account restrictions, and may also take protective action when required by policy or law. You can also review responsible gaming information on the platform’s dedicated pages.

Website content and intellectual property

All website content and materials - including branding, logos, design elements, text, graphics, software components, and original features - belong to High 5 Casino or its licensors and are protected by intellectual property laws.

You may use the site for personal, non-commercial purposes only. You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit site content without written permission.

Third-party services, game providers, and linked tools

Some games, payment services, identity checks, and technical features are provided by third-party partners. This means certain parts of the service may depend on those providers’ availability and operational limits.

If the site includes links or embedded third-party tools, those services may have their own terms and privacy practices. High 5 Casino is not responsible for third-party services outside its control, but will work to keep integrations reliable and secure where possible.

Liability limits - realistic boundaries

High 5 Casino aims to operate responsibly, but it cannot accept responsibility for losses or damages caused by circumstances outside reasonable control, such as:

• Internet or device failures, unsupported devices, or user configuration issues
• Service interruptions, maintenance windows, or software bugs
• Third-party outages (payment networks, telecom providers, verification tools)
• Events that prevent normal operation (for example, major service disruptions or other force majeure situations)
• Misuse of the service, account sharing, or failure to secure your credentials

Nothing in these terms limits any rights you may have under applicable law that cannot legally be limited.

“As is” and “as available” - no constant availability promise

The website, games, and services are provided on an “as is” and “as available” basis. High 5 Casino works to maintain stable access, but it cannot guarantee that the platform will always be available, uninterrupted, timely, secure, or error-free.

Updates to these terms

High 5 Casino may update these service terms from time to time to reflect changes to the platform, legal requirements, or operational practices. The newest version published on the website applies from the date it is posted unless a different effective date is stated.

Continuing to use the platform after an update means you accept the updated terms. It’s a good idea to review this page periodically.

Other policies you may need to review

These account rules work alongside other platform policies and notices. Depending on how you use the services, you may also want to review the Privacy Policy, Cookie Policy, Responsible Gaming information, promotion-specific bonus terms, and any applicable AML/KYC information published on the site. You can also visit the High 5 Casino home page for navigation to related policy pages.

Contacting High 5 Casino

If you have questions about these terms, your account, verification, payments, or promotions, you can contact support through the site’s help options. Email support is available at support@high5casino.com.

Using the platform means playing within clear boundaries designed to protect players and keep the service running fairly. By keeping your information accurate, safeguarding your account, and following the platform rules, you help ensure a smooth experience for yourself and the wider High 5 Casino community.